Privacy Policy of a97bet — How Your Data Is Protected

1About This Privacy Policy

This Privacy Policy describes how a97bet collects, uses, stores and protects the personal information of platform users. It applies to all services provided by a97bet, including Sports Betting on tournaments such as Brasileirão Série A, Copa do Brasil and Libertadores, Live Casino, slots, crash games, roulette and any other feature available on the site or accessed through mobile browsers.

By creating an account on a97bet and using any of its services, you agree to the terms of this Privacy Policy. If you disagree with any part of it, please do not use the platform. This policy should be read alongside the Terms and Conditions of a97bet, which govern the general use of the platform.

A97bet takes your data protection seriously. Our team regularly reviews privacy practices to ensure they remain aligned with industry best practices and applicable law. If you have any questions about this policy, reach us at contato@a97bet.best.

2Data We Collect

A97bet collects different types of information depending on how you interact with the platform. The main categories of data collected are listed below:

Registration data:

• Full name and date of birth;
• CPF (required for KYC identity verification and compliance with legal obligations);
• Email address and mobile number;
• Full residential address including ZIP code;
• Username and password (stored in encrypted form — never as plain text).

Identity verification (KYC) data:

• Copy of a government-issued photo ID (national ID card, driver's license, or passport);
• Recent proof of residence;
• In some cases, a selfie with ID document for identity confirmation.

Platform usage data:

• Full Sports Betting and casino game history;
• Deposit and withdrawal history via Pix, boleto bancário, credit/debit card, PicPay, Mercado Pago, and TED transfer;
• Game preferences and account settings;
• Gaming sessions: start and end time, duration, games accessed.

Technical data:

• IP address and approximate location;
• Device type, operating system, and browser version;
• Cookies and session data (described in the Cookies section);
• Access logs and technical error records.

A97bet collects only the data necessary to operate the platform, meet legal obligations, and improve the user experience. We do not collect sensitive data such as health information, racial origin, or religious beliefs.

3How We Use Your Data

Data collected by a97bet is used exclusively for the purposes described below:

• Platform operation: creating and managing your account, processing bets, calculating and paying out winnings, and handling deposits and withdrawals via Pix and other payment methods;
• Identity verification: fulfillment of KYC (Know Your Customer) obligations and anti-money laundering compliance, as required by industry regulation;
• Security: detecting and preventing fraud, unauthorized account access, bet manipulation, and other suspicious activity;
• Responsible gambling: monitoring of behavioral patterns that may indicate problem gambling, with proactive offering of control tools before the user needs to request them;
• Customer support: handling questions, complaints, and requests submitted to a97bet's 24/7 support;
• Communications: sending transaction confirmations, security notifications, account updates and, with your consent, information about promotions and new features on the platform;
• Product improvement: aggregated and anonymized analysis of platform usage to identify experience improvements, fix bugs, and develop new features;
• Legal compliance: fulfilling requests from competent authorities as required by law.

A97bet does not use your personal data to sell targeted advertising, build profiles for commercial purposes unrelated to the platform, or for any purpose not described above. If your data ever needs to be used for a new purpose, you will be notified and, where required, asked to provide fresh consent.

4Data Sharing with Third Parties

A97bet does not sell or transfer your personal data to third parties. Sharing occurs only in the situations below, always with partners bound by confidentiality agreements:

• Payment processors: to process deposits and withdrawals via Pix, boleto bancário, credit/debit card, PicPay, Mercado Pago, and TED transfer. These partners receive only the data required to process each transaction;
• Game providers: such as Pragmatic Play, PG Soft, Netent, Evolution, Spribe, and others, which require minimal session data to run games within the a97bet platform;
• Security and anti-fraud tools: systems that help detect suspicious behavior, protect accounts and prevent fraud on the platform;
• Technical service providers: hosting infrastructure, CDN, and performance monitoring tools operating under strict confidentiality and data processing agreements;
• Legal authorities: when required by court order or a competent law enforcement or regulatory authority, in accordance with applicable Brazilian legislation.

All a97bet partners with access to user data are contractually required to treat that information with confidentiality, use it only for the specific purpose for which it was shared, and apply security measures equivalent to or higher than those of a97bet.

In the event of a merger, acquisition or any corporate restructuring, user data will be treated as a company asset and transferred to the new controller, who will be bound by the same commitments set out in this policy. Users will be notified in advance of any significant changes.

5Cookies and Tracking Technologies

A97bet uses cookies and similar technologies to ensure the platform works correctly and to improve your experience. The types of cookies used are:

• Essential cookies: required for the basic operation of the platform — keeping your session active after login, remembering language preferences and ensuring transaction security. They cannot be disabled without affecting your ability to use the platform;
• Performance cookies: collect anonymous data on how users navigate the platform — which pages are most visited, average session length and errors encountered. This information is used exclusively to improve performance and the user experience on a97bet;
• Functionality cookies: allow the platform to remember your preferences — such as your preferred payment method or the type of game you usually play — to personalize your experience without requiring you to reconfigure anything on each visit;
• Security cookies: help detect suspicious login behavior and protect your account against unauthorized access.

A97bet does not use third-party advertising cookies for cross-site tracking. You can manage cookie preferences in your browser settings, but please note that disabling essential cookies may prevent certain platform features from working correctly, including the login process and placing bets.

6Data Security

A97bet applies technical and organizational measures to protect your data against unauthorized access, loss, alteration, or improper disclosure. Key security measures include:

• 256-bit SSL encryption across all communications between the user and the platform, including browsing, login, bets and financial transactions;
• Passwords are stored in cryptographic hash format — a97bet never stores passwords in plain text and no employee has access to your password;
• Two-factor authentication (2FA) available to all users who wish to enable it in their account security settings;
• Continuous 24-hour monitoring of suspicious activity across the platform and user accounts;
• Regular security audits conducted by specialized teams;
• Access to user data is restricted to employees with a legitimate need to perform their role, and is always logged and audited.

Despite all these measures, no security system is 100% foolproof. In the event of a security incident affecting your data, a97bet will notify impacted users by email as quickly as possible, describing what happened, which data was affected and what steps were taken to mitigate the damage.

If you suspect that your account has been accessed by unauthorized parties, contact our support team immediately at contato@a97bet.best or via the 24-hour live chat available on the platform.

7Data Retention

A97bet retains your personal data for as long as necessary to fulfill the purposes described in this policy and to comply with legal and regulatory obligations. The main retention criteria are:

• Active account data: retained for as long as your a97bet account is active, plus any legally required period following account closure;
• Financial transaction data: records of deposits and withdrawals via Pix, boleto and other methods are retained for at least 5 years after the transaction is completed, as required by Brazilian financial regulation;
• KYC verification data: identity documents and proof of residence are retained for the period required by anti-money laundering obligations, generally 5 years after account closure;
• Betting and gaming data: betting history is retained for a minimum of 5 years for audit and dispute resolution purposes;
• Security logs: retained for up to 12 months for suspicious activity detection and security investigations.

Once the applicable retention period expires, data is securely deleted or anonymized so that you can no longer be identified. a97bet never retains data beyond the period required.

8Minors

The a97bet platform is strictly prohibited for users under 18. a97bet does not intentionally collect data from minors and performs age verification during registration, including CPF confirmation and, when required, document submission.

If a97bet identifies that a minor has created an account on the platform, the account will be immediately closed, all data will be deleted, and any deposits made will be refunded to the original payment method. Any winnings accrued during that period will be voided.

If you suspect a minor is using the a97bet platform, please contact us at contato@a97bet.best so we can investigate and take the necessary action.

9Your Rights as a Data Subject

As an a97bet user, you have the following rights over your personal data, which you can exercise at any time by contacting support:

• Right to access: request a copy of all personal data that a97bet holds about you, including registration data, betting history, and transactions;
• Right to correction: request the update or correction of any incorrect or outdated information on your account;
• Right to deletion: request the deletion of your data when it is no longer needed for the purposes for which it was collected, subject to any legal retention obligations;
• Right to data portability: receive your data in a structured, commonly used and machine-readable format for transfer to another service where technically feasible;
• Right to object: object to the processing of your data for certain purposes, such as receiving marketing communications;
• Right to restriction: request the restriction of processing of your data under certain circumstances, such as while a dispute about the accuracy of the data is ongoing;
• Right to information: find out which third parties your data has been shared with and for what reasons.

To exercise any of these rights, send an email to contato@a97bet.best with the subject line "Data Subject Request — [Type of Right]" from the email address registered to your account. a97bet will respond within 30 calendar days. In more complex cases, this deadline may be extended by an additional 60 days, with prior notice and explanation sent to the user.

10International Data Transfers

To operate the platform, a97bet may transfer data to servers or partners located outside Brazil. This occurs mainly in two situations: the use of cloud infrastructure with data centers in other countries, and integration with international game providers such as Pragmatic Play, PG Soft and Evolution.

In all cases of international data transfer, a97bet ensures that data is protected by appropriate safeguards, including standard contractual clauses that require recipients to apply a level of protection equivalent to that of this policy. a97bet does not transfer data to countries that do not offer an adequate level of protection without the appropriate contractual safeguards.

If you would like to know more about the countries to which your data may be transferred or about the safeguards applied, please contact us at contato@a97bet.best.

11Changes to This Privacy Policy

A97bet may update this Privacy Policy periodically to reflect changes in data processing practices, new legal requirements or platform improvements. Significant changes that affect how your data is used will be communicated via your registered email at least 7 days before they take effect.

The date of the last update is always shown at the top of this page. Continued use of the a97bet platform after any changes take effect constitutes acceptance of the new terms. If you disagree with the changes, you may close your account before the effective date by contacting support at contato@a97bet.best.

We recommend reviewing this policy periodically to stay informed about how a97bet protects your data. Previous versions of this policy can be requested from support for reference purposes.

12Contact & Data Protection Officer (DPO)

For questions related to privacy and the protection of your data at a97bet, you can reach us through the channels below:

• General email: contato@a97bet.best
• Privacy email: privacidade@a97bet.best (exclusively for personal data requests)
• Live chat: available directly on the platform, 24 hours a day, 7 days a week

Our privacy team responds to personal data requests within 5 business days for straightforward matters and within 30 calendar days for data subject rights requests. Customer support via chat is available around the clock for general privacy questions.